Shipping policy

Processing time

All orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays) after your order is confirmed. You will receive a confirmation email with tracking details once your order has shipped. During sales periods and holidays, processing may take slightly longer.

Delivery times and costs

Delivery estimates begin from the date of dispatch, not the date of order. Estimated delivery times are not guaranteed and may be affected by carrier delays, customs, adverse weather or other events outside our control.

Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.

Split shipments

If your order contains several items, they may be dispatched separately and arrive on different days at no extra cost to you.

Incorrect addresses

Please make sure your delivery address is complete and correct at checkout. We are not responsible for orders delivered to an address entered incorrectly. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery, which may incur a further shipping charge.

Lost, delayed or damaged parcels

If your order has not arrived 20 business days after dispatch, please contact us at contact@luminoki.com and we will investigate with the carrier and either resend your order or refund you. If your parcel arrives damaged, contact us within 48 hours with photographs of the item and the packaging.

Customs, duties and taxes

Orders delivered within the United Kingdom are not subject to any additional customs charges. For any order shipped outside the UK, the recipient is responsible for any import duties and taxes charged on arrival.

Contact

contact@luminoki.com